Terms And Conditions

When you engage with Hadaf Al Muteena Travel And Tourism by using this site and transmitting your passport(s), application(s), or other document(s), you acknowledge that you have read and accepted the following terms and conditions. You also agree to abide by our policies.

Your utilization of this platform constitutes your agreement to comply with these Terms & Conditions and the Privacy Statement. Should you disagree with any aspect of this agreement or find dissatisfaction with the site, please address your concerns through the Contact Us page. Failure to adhere to these Terms & Conditions may result in legal action and a restriction of site access. Hadaf Al Muteena Travel And Tourism reserves the right to periodically update these Terms & Conditions. We recommend reviewing this agreement each time you access or use the site.

Refund Policy

Cancellation Process

Cancellation can be initiated by contacting our service lines. However, please note that Hadaf Al Muteena Travel And Tourism cannot process refunds for credit card payments older than 40 days under any circumstances. In such instances, a store credit applicable to future applications submitted through Hadaf Al Muteena Travel And Tourism may be issued. This credit is non-transferable and cannot be redeemed for cash. If you need to cancel your active or expired visa, a cancellation fee will apply.

No refunds will be issued for processed, rejected, or approved applications. Approval and rejection depend on the immigration department; if a visa is rejected, the full fee is non-refundable.

Processing Time

Visa and passport processing times quoted by Hadaf Al Muteena Travel And Tourism are approximate and based on standard processing times provided by the UAE immigration department. Processing time commences from the next business day following the successful submission of documents and payment to Hadaf Al Muteena Travel And Tourism for “Same Day” and “Next Day” processing options. Hadaf Al Muteena Travel And Tourism, or any affiliated entities, will not be held liable for any delays, cancellations, financial losses, or other damages due to denial or delays in approvals. Service fees will not be refunded due to processing delays or visa application rejections. If you submit your application online and make any typing mistakes, you will have to pay a modification fee for corrections.

Fees and Payments

Upon online verification, your credit card(s) will be billed immediately. You agree to pay all fees and charges for services offered by Hadaf Al Muteena Travel And Tourism. Additionally, you are responsible for all applicable taxes and charges related to the purchase of services. Please note that requirements and fees for passport and visa processing are subject to change without notice, including immigration fees, processing charges, and documentation required for visa issuance.

Service Description

While Hadaf Al Muteena Travel And Tourism endeavors to accurately describe all services on the website, we do not guarantee that all statements, definitions, and descriptions are current, complete, accurate, or error-free. Government and Immigration Department requirements and fees may change without prior notice, and such changes may take effect immediately. Hadaf Al Muteena Travel And Tourism shall not be held responsible for outdated or inaccurate service descriptions. You agree Hadaf Al Muteena Travel And Tourism is not liable for any inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, or other information provided on the Hadaf Al Muteena Travel And Tourism website.

Service Changes

Requirements and fees for visa processing are subject to change without notice. Passports and additional documents required for visa issuance are also subject to change without notice. The immigration department may request additional documentation at their discretion and may decline visa issuance without disclosing the reason. While processing times quoted by Hadaf Al Muteena Travel And Tourism are reliable in most cases, they are approximate and not guaranteed. Hadaf Al Muteena Travel And Tourism shall not be held responsible for any delays, cancellations, financial losses, or other damages due to processing delays or denials. Hadaf Al Muteena Travel And Tourism reserves the right to decline document processing for various reasons, including incomplete documentation, insufficient processing time, or unusual circumstances.

Communication

By using this site and our services, you expressly consent to receiving communication from Hadaf Al Muteena Travel And Tourism via email, messaging, or other electronic or non-electronic means for all purposes, including the distribution of marketing and promotional materials.

Security

By submitting registration and application forms, you confirm that the information provided is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You agree to notify us immediately of any unauthorized use of your User ID or password. Please refer to our Privacy Statement for information on submitted and distributed information.

You agree to notify us immediately of any unauthorized use of your User ID or password. Please refer to our Privacy Statement that governs submitted & distributed information.

Indemnification

You agree to indemnify, hold harmless, and defend Hadaf Al Muteena Travel And Tourism, its officers, directors, agents, and employees from all suits, claims, demands, and liabilities arising from any violation of these Terms & Conditions by you, your employees, agents, subcontractors, or anyone using your computer/user ID. This includes claims or liabilities from any third parties arising from the use of patented or copyrighted information or for any other reason. You agree to pay all costs, damages, and expenses, including reasonable attorneys’ fees and costs, incurred in connection with any claim, suit, or action attributable to such actions.

Visa Delivery

All approved visas will be delivered via email or WhatsApp upon receipt of full payment.

Termination

Hadaf Al Muteena Travel And Tourism reserves the right to terminate your access to the site at any time without notice. You agree not to hold Hadaf Al Muteena Travel And Tourism responsible or liable for any damages resulting from such termination. Additionally, we reserve the right to decline document processing for any reason, including incomplete documentation, insufficient processing time, or unusual circumstances.

Disclaimer

All information on this website is provided “as is” without warranties, expressed or implied, regarding accuracy, completeness, fitness for a particular purpose, merchantability, title, non-infringement, or otherwise. Hadaf Al Muteena Travel And Tourism shall not be liable for any damages or losses, direct or indirect, incidental or consequential, arising from or related to the use or inability to use this website. Hadaf Al Muteena Travel And Tourism hereby disclaims all warranties with regard to the hardware and software supporting this website, including all implied warranties, fitness for a particular purpose, and incidental, special, direct, or consequential damages. Accordingly, Hadaf Al Muteena Travel And Tourism, its officers, employees, partners, affiliates, subsidiaries, successors, assigns, and third-party agents shall not be liable, directly or indirectly, for any inaccuracies or errors in the services, including but not limited to delays, errors, or interruptions in transmission or delivery, or for any loss or damage arising from non-performance. Hadaf Al Muteena Travel And Tourism makes no warranties or representations regarding the information, requirements, restrictions, quality, content, theme, style, or expressions provided directly or through any third party on this website.